GENERAL CONDITION
Rate and costs are quoted to include all expenses: vehicle, guide, air fee, accommodation on full board base, camping equipments, GVT tax, entrance fees, bottled water, porter, boat. They exclude alcoholic drinks, postal and related fees, laundry and other personal nature expenses. Costs will be specified in a written agreement document.

ACCOMMODATION 
will be based on shared room (double bed) booking.

TRANSPORTATION
For Addis City tour, the historic north and Harar we offer high bus, coaster bus and mini-vans, selected according to the interest and number of clients; for Omo Valley, Danakil Depression and other remote areas we offer 4WD Toyota Land Cruiser or Nissan [4x4].

Guides are selected based on interest of the visitors. They speak English, French, German, Spanish, Italian. Bird guides may also be assigned.

LIABILITY,
Desta Lalibela Tours acts only as agent of passengers in all matters of tour related services and shall not be liable in injury, flight schedule change like delay, loss and damage from any cause. Tour liability to passengers with their own vehicle is governed by the law of Ethiopia and all claims are subjected to the jurisdiction of the court. Our vehicles are comprehensively insured. Whilst every care is taken, we cannot be responsible for the loss or damage of baggage. We suggest customers to purchase travel insurance prior to their trip.

TRAVEL INSURANCE

  • Travel and cancellation insurance is recommended for all of our clients. The purchase and processing of insurance coverage is the responsibility of the client. Prior to starting a Tour with Desta Lalibela Tours, an insurance protection should be considered for the full duration of the travel, to cover personal injury, medical expenses, and repatriation expenses. If a client falls ill, all hospital expenses, medical expenses, doctor's fees and repatriation costs are the client's responsibility and Desta Lalibela Tours shall not be liable for any refund of the tour.
  • We recommend baggage coverage to be added to your insurance plan.
  • Desta Lalibela Tours does not sell insurance plans

PAYMENT
Shall be based on written documents and the following rules shall apply.

  • Twenty five percent (25%) should be paid upon confirmation of the tour and to allow advance payments for service rendering sectors. 
  • Fifty percent (50%) of the costs should be paid 2 months prior to the commencement of the tour
  • Twenty five percent (25%) of the costs should be paid one month before the commencement of the tour
  • If complete payment has not been made before the commencement of any tour, our company is not obliged to conduct the tour unless agreement has been made beforehand.

CANCELLATION

Written request has to be made to cancel tour bookings and will be subject to the following:

  • If booking is cancelled 30 days or more before the start of the tour, we will charge 25% of the tour costs to pay cancellation fees for other reservations made on behalf of the clients.
  • If booking is cancelled within 15-29 days before the start of the tour, we will charge 50% of the costs.
  • If booking is cancelled within less than 15 days before start of the tour no refund will be made.